Shipping and Returns

Shipping

Processing Time:

Orders are typically process within 1-3 business days after payment. Please note, processing times may differ during peak trading or public holidays. 

Shipping Methods:

We offer shipping Australia wide via Auspost. Delivery times may vary depending on shipping destination and selected shipping method. 

Please ensure your address is correct at checkout. We are unable to change addresses once an order has been dispatched. 

Shipping Rates: 

Standard Auspost: $10.95

Express Auspost: $15.95

Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information.

Shipping Restrictions: 

We currently only ship within Australia

Returns and Refunds

Returns Eligibility:

We hope you love your Loves Me Not pieces as much as we do! However, sometimes things happen. If you are unhappy with your purchase for eligible reasons, you may return it within 14 days of purchase. 

Returns Process: 

To initiate a return, please contact our team at hello@lovesmenotstudios.com.au with your order number and reason for return. Once approved, we will provide you with instructions on how to return your item/s. 

Return Conditions:

  • Returns for reasons of sizing, faulty or damaged products are eligible for a full refund or exchange.
  • Change of mind returns are eligible for a store credit.
  • Items must be returned within 14 days (from the date of purchase), in their original condtion, unused with all original packaging intact. 
  • Return shipping costs are the responsibility of the customer, unless the return is the result of an error on our behalf. 
  • We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will received your returned item/s. 

Refunds:

Once your return is received and confirmed to be unused, in perfect condition, you will receive an email confirming we have received your returned item/s. If the return meets our return conditions, you will receive a refund or store credit within 3-5 business days. The original shipping cost will not be refunded. Refunds will be processed to your original payment method. 

Exchanges:

Exchanges are allowed depending on stock availability. If stock is available, exchanges will be shipped within 1-3 days. If your desired exchange is unavailable, we will provide alternate options or issue a refund as per your preference.